FAQs

Onboarding

• How to configure a custom color for each product?
• How to ensure that customers only see products available for their country & are redirected to the product page of their chosen language?
• Can I add more hashtags to my #UGC (main) campaign?
• How to configure multi-language sites?

Widget Configuration Options

• How do I order by product types?
• What is "Lazy Loading"?
• How do I limit the number of images displayed in the gallery created on the homepage?
• How can I use custom CSS?
• Why are product pages not exclusively displaying product-related content?
• How can I backfill a widget? (Remove whitespace)

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Platform Management

• How can multi-brand e-commerce retailer use #hashtag content from other brands?
• Why are not all of my IG accounts appearing on the Platform when added?
• Why is an approved photo not showing in the widget?
• Where do the user manual photo submissions appear?

Analytics Suite

• What are the different events being sent to Google Analytics?
• Why are there no conversions and/or revenue data for Top Photos and Evangelists?
• How are Top Photos revenues attributed?
• How can I know if the tracking pixel has been correctly configured in my "thank you" page?
• How does Photoslurp track widgets performance in my online store?